Technical FAQ

ORDERING

PAYMENT OPTIONS

SHIPPING POLICY

When shopping with Iyashino, we always try to provide the best experiences for our value customers. Therefore, we are please to offer FREE SHIPPING for all online orders over S$80 or RM200 or USD$90. A flat S$5 (Singapore) or RM7 (Peninsular Malaysia) or RM10 (East Malaysia) or USD$9 (Worldwide) shipping cost is applied for all other orders.

Singapore: Flat Rate : S$5 , Orders Above S$75 : Free Shipment

Peninsular Malaysia: Flat Rate : RM7 , Orders Above RM200 : Free Shipment

East Malaysia: Flat Rate : RM10 , Orders Above RM200 : Free Shipment

Worldwide (Australia, Canada, China, Hong Kong, America & Others): Flat Rate : USD$9 , Orders Above USD$55 : Free Shipment


All orders will be processed and shipped at the same day if order confirmation is received by 11am (UTC+08:00) of any working days (Monday – Friday, excluding public holidays). All other orders that placed after 11am will be processed next working day. For order placed during non-working days (Saturday, Sunday & Public Holidays), the order will be processed next working day. A shipping detail including tracking number will be sent to your email once your order has been dispatched. Shipping time may vary depending on your location. Delivery to metropolitan areas will usually take 2-4 working days, for sub-urban areas (including East Malaysia) and worldwide shipment please allow up to 5-7 working days.

CANCELLING & RETURNS

Unless otherwise specified for other returns. Iyashino shall refund your payment as store credit if you decide to cancel your orders within twelve (12) hours after your order has been confirmed and prior to shipment except for the transaction fees charged which is non-refundable. Once your order has been shipped, cancelling is not allowed. In such event, the return policy (as below) is applied.

PRIVACY PROTECTION

TAMAGOSAMIN

PINK PHENON