TECHNICAL FAQ

The raw materials used in following products are 100% imported from Japan.

  • Tamagosamin
  • Thromboles
  • Pink Phenon
  • Snow Bright

Yes, Iyashino is 100% committed to product safety. Our products are manufactured in an ISO 22000・2005 accredited facility. The product quality has been assured and approved by various laboratory tests, including Physicochemical Test, Microbial Test, Formulation Test. Not to mention, hundreds of thousands of our eminent products –Tamagosamin & TamakotsuBP, have been sold and approved by our loyal customers in Japan over the years.

ORDERING

Iyashino is proud to provide the best quality products in its category through a secure online shopping experience. Below we have provided an easy step by step guide to our online store:

Step 1

Once you have chosen a product in which you would like to purchase, simple key in the quantity or use the ‘up’ or ‘down’ arrow steps to select your quantity. Click “Add to Cart”, this will add your selection to your shopping cart. Please note this does not commit you to buying the item. Once you have items in your cart you can continue to add, edit or remove items before proceeding to ‘Check Out’.

Step 2

Done with your orders? If you are not already currently viewing your cart click “View Cart” at the top right of the page. Once in your shopping cart, you can review and make changes to your orders.

*IF you make any changes, click on the “Update Cart” to reflect your changes.

Step 3

Once you’re happy with your orders, simply click on “Proceed to Checkout”. In checkout page, if you are our loyal returning customer, please login using the returning customer link (If you are not already login in). All information should be pre-filled as your previous orders.

For new customer, simply complete billing details form, and check on “I’ve read and agree to the Terms & Conditions” and check on “Create an account” if you wish to create an account with us and allow us to send you the product update, newsletters or promotion material via email.

*Should you wish to send the product as gift to someone you love or care about. Simply check “Ship to a different address” option, a new shipping information field will appear for you to fill.

Step 4

Final step, submitting your orders. Once you have completed all the fields, simply select a payment method that you comfortable with and follow the prompt or payment instruction. Depending on your choice of payment your orders should be posted within 2-3 days. Instant payments such as PayPal or credit card payments your orders will be dispatched within the first 24 hours of the working day.

Step 5

Once your orders have been confirmed, you should receive an order confirmation email from us. A dispatched email will be sent to you once your orders have been sent. Thanks for shopping with Iyashino Online Store, we trust you have a pleasant shopping experience.

If you encounter any problems while ordering online, please kindly contact us by using our Contact Us form. We will response your queries within next 24 hours.

IF you have a valid voucher (not expired or used) with “Coupon Code”, simple key in the code in the “coupon code” space in “checkout page” and click apply coupon. A new subtotal should be recalculated according to the nature/value of the coupon. Please note that only a valid coupon can be applied for each new transaction. Terms & Conditions applied.

PAYMENT OPTIONS

At Iyashino we strive to accommodate for all customers providing a range of secure payment options. These include:

  • Various major credit cards (Master, Visa, Debit cards & e-banking)
  • Paypal
There are two options you could choose from, the easier one is using our online store, the eGHL payment is connected to various local bank e-banking system such as CIMB click, Maybank2U and etc, your bank is most likely there. If your bank is not listed, then you would need to manually bank in (either to bank to online transfer), we will give you the Iyashino bank details and instruction to place to order.

SHIPPING POLICY

When shopping with Iyashino, we always try to provide the best experiences for our value customers. Therefore, we are please to offer FREE SHIPPING for all online orders over S$75 or RM200 or USD$55. A flat S$5 (Singapore) or RM7 (Peninsular Malaysia) or RM10 (East Malaysia) or USD$10 (Worldwide) shipping cost is applied for all other orders.

  • Singapore - Flat rate S$5, orders above S$75 free shipping
  • Peninsular Malaysia - Flat rate RM7, orders above RM200 free shipping
  • East Malaysia - Flat rate RM10, orders above RM200 free shipping
  • Worldwide (Australia, Canada, China, HongKong, America & Others) - Flat rate USD$9, orders above USD$55 free shipping

All orders will be processed and shipped at the same day if order confirmation is received by 11am (UTC+08:00) of any working days (Monday – Friday, excluding public holidays). All other orders that placed after 11am will be processed next working day. For order placed during non-working days (Saturday, Sunday & Public Holidays), the order will be processed next working day. A shipping detail including tracking number will be sent to your email once your order has been dispatched. Shipping time may vary depending on your location. Delivery to metropolitan areas will usually take 2-4 working days, for sub-urban areas (including East Malaysia) and worldwide shipment please allow up to 5-7 working days.

At current, orders can be shipped to following countries. Please note that we do not ship to P.O. Box address.

  • Singapore
  • Malaysia
  • Australia (limits to 3 months consumption per shipment, 15 months of consumption per person per calendar year)
  • Canada
  • China
  • Hong Kong
  • USA
  • Other countries (may subject to customs clearance and import permit, please check with your country customs or contact us at info@iyashino.com.
Unfortunately we're not able to perform COD at this stage. Our online payment account has been strictly assessed and verified by financial institution. Your payment via credit card is always protected if something wrong with your order.

CANCELLING & RETURNS

Unless otherwise specified for other returns. Iyashino shall refund you your payment if you decide to cancel your orders within twelve (12) hours after your order has been confirmed and prior to shipment except for the transaction fees charged which is non-refundable. Once your order has been shipped, cancelling is not allowed. In such event, the return policy (as below) is applied.

Iyashino will be happy to accept any returns* should any mistakes have been made with your orders. Proof of purchase is required, and the products should be in its original condition (i.e. unopened and fully sealed condition) due to the nature of the products.

However, if you received an incorrect product, we will make a replacement of your product or fully refund your payment, at your choice with no additional cost.

* Any returns, exchanges or refunds should be made within 14 days of receiving yours products, and may attract postage (depending on location) and a 5% of the handling fees. Once you’ve filled out the “return” request in our “Contact Us” page, one of ours team members will be in touch with you.

The VISION of Iyashino is to translating science into care for people in need. And we are 100% confident with our science and stand behind our beliefs, hence we offer a full money back guarantee if your purchases are not suitable for your condition or you are not satisfied with the product(s). Simply make a return request by filling up our online form with Subject: Returns; Details: Order # and others mandatory fields. We will then send you a refund form and return instruction via email. We will refund the purchase price of the product(s) once the following conditions have been met. Money Back Guarantee is valid for purchases within Singapore and Malaysia ONLY. Claim for refund must be made within 60 days of the purchase date. Return must include the used and unused portion with all of its original packaging, attached with a refund form. You must provide the original purchase receipt (copies not accepted). Purchase must be made from www.iyashino.com (Iyashino Online Store). Refund does not include any postage or freight charges you may have incurred when purchasing this product or sending it back to us for your claim. Maximum refund will not exceed the recommended retail price of the product on date of purchase. If you have concerns about the product, check out the FAQs or fill out our online enquires form.

PRIVACY PROTECTION

You agree that the personal information we collect from you will be used and or shared within our corporate group and to third parties for one of the following purposes:

  • To deliver products that you purchase from our website.
  • To inform and update you on the delivery of the product and for customer support purposes;
  • To provide you with relevant product information;
  • To process your orders and to provide you with the services and information offered through our website and which you may request;
  • To allow us to administer your registered account with us;
  • To conform to legal requirements or comply with legal process;
  • To verify and carry out financial transactions in relation to payments you may make online. For example, payments that you make through our website will be processed by eGHL (www.e-ghl.com).


The personal information we collect may include following detail:

  • Name
  • Telephone Number
  • Mobile Number
  • Delivery Address
  • Billing Address
  • Email Address
We employ certain security measures, such as encryption where appropriate. We also take appropriate steps to ensure that your information is treated securely.
We reserve the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website. You should check this Policy each time you access our website so as to be aware of the most recent applicable version of the Policy.
If you are not satisfied with the way in which we handle your enquiry or complaint, please don’t hesitate to contact us.

TAMAGOSAMIN

The iHA is a very specific compound (peptide) within the egg yolk. And because we’re using a target-specific extraction technique to isolate the iHA, we can then safely ensure that the iHA is free from cholesterol or any traces of unwanted fatty acid.
iHA is derived from the eggs by using a very unique technique that ready to be synthesised by the body. It has been formulated into a specific dose to provide the greatest benefit for our joint health. Consuming eggs may only have insignificant effects compared to what iHA is able to perform.
Unlike others joint care products which mostly targeting on temporary relief of joint pain symptom. Tamagosamin, however, offers a long-term solution that focuses on overcome biological limitation by restoring the cartilage cells proliferation capacity. According to previous data (in Japan), the average Tamagosamin users would stop or reduce the recommended doses (i.e. from 3 to 2 or 1) after 9-12 months period. This data suggests that Tamagosamin is able to provide a long-term solution for people who face joint pain problem, particularly the Osteoarthritis.
The active ingredients used in Tamagosamin are extracted from eggs and crustacean shell. Because we’re not certain to what extend you would define vegetarianism, we will let you be the judge of that.
iHA is derived from the eggs by using a very unique technique that ready to be synthesised by the body. It has been formulated into a specific dose to provide the greatest benefit for our joint health. Consuming eggs may only have insignificant effects compared to what iHA is able to perform.
Tamagosamin has been in the market for 3 years now, we've yet to receive report on the side effect of Tamagosamin (Glucosamine and chondroitin) of interaction with Warfarin. We will recommend you to seek medical professional advice in this matter, although most research has concluded it's unlikely to have an effect, but it could potentially increase bleeding if occurred.
Yes, It's completely fine for you to take Tamagosamin. In fact, it's better for you to take it to maintain healthy level of your joints. The injection will soon be worn out as your body already lost the ability to repair the damage cells as what you previously experienced. If you take Tamagosamin for long-term, it will continuously help you to induce the cartilage cells restoration, the chances are you will not be needing any injections in coming future.
The positive reaction on you knee shows that Tamagosamin is responding well on your condition, although pain will still occur occasionally during the course of treatment. We recommend you continue to take the Tamagosamin as its natural based ingredient requires time to repair and restore the damage cells.
It's perfectly safe for Tamagosamin to be consumed with other medication. As long they don't have allergic to seafood protein.
You can take it with calcium, it will help to keeping your bones (density) healthy. Apart from iHA, Tamagosamin is also packed with N- acetylglucosamine, chondroitin and type II collagen, it has been formulated for body daily need. In this case, there is no need to over consume it, although there is reported harm if one over consume.
Tamagosamin should be safe for you since it doesn't contain any high phosphorus or sodium ingredient in the ingredient. If you still concern, you can always consult medical professional.
Preventing from TKR is our ultimate goal. Generally, a person should able to avoid TKR if they treated the OA symptom earlier. We've some customer already scheduled for TRK, so far the results are promising.
Yes, Tamagosamin is friendly for diabetic patient.
Unfortunately, Tamagosamin is not formulated for Gout symptom. Apologise we can't be much help in this case.
The severe pain is possibly caused by bones rubbing each others around the joint as a result of cushion/cartilage worn out. The operation can only give temporary solution, once the replaced cushion worn out, the pain will come back as the ability of cartilage restoration in your body has declined. Tamagosamin has been formulated to tackle this issue, it helps your body to regain the repair function by reproducing HA (cushion) around your joints. It will take time for your body to repair the damage cells, but most people will feel the pain lessen in about 2 weeks. Our records show most people with OA condition will reduce their Tamagosamin doses from 3 tablets to 2 tablets daily after 9-12 months to maintain their healthy joints.
Tamagosamin is specifically designed to target Osteoarthritis (OA) symptom which also a degenerative disease, whereas the Rheumatoid Arthritis (RA) is an autoimmune disease which currently don't have much effective solution for the symptom. However, a few recent studies reviewed that N-acetylglucosamin (NAG) may seem to be effective in lessen and delay RA condition. Tamagosamin is packed with 400mg NAG, a few customers have bought it and tried, we're yet to receive the reviews from them. You're welcome try as well, but we can't guarantee the result just yet.
Yes, you certainly can try on Tamagosamin as an alternative option before the last resort - surgery. For serious OA condition, we would recommend to take 4 tablets, instead of the recommended intake of 3 tablets. You should feel the different after 14 days, and significant improvement after 2 months. The fact that you're experiencing OA is that your body has lost the ability to repair damage cartilage, iHA in Tamagosamin is specially formulated to induce the cartilage cells reproduction. It will be a long process as Tamagosamin is formulated based on natural ingredients, but it's a relatively comfortable option compared to surgery.
Knee damage is a fairly broad term for us to make justification. However, if Dr. recommended glucosamine, you probably experiencing initial stage of Osteoarthritis (OA). OA condition occurs with increased of age as well as people who perform regular vigorous activities such as sport persons. The occurrence of OA is due to the speed of damage cartilage cells faster than the cells repairing. Tamagosamin is effective for OA condition not only it provides basic building blocks for cartilage cells (N-actelyglucosamine, Chondroitin and Type II collagen) but more importantly the active ingredient iHA help to induce the production of cartilage cells (joint cushion) in which the function that has declined with age.
If it's cartilage cells, Tamagosamin will definitely help. The active ingredient iHA is specifically formulated to induce the production of cartilage cells.
Tamagosamin is perfectly fine for a diabetic and hypertension person to consume. It has no impact on these symptoms.
Tamagosamin will not side effect on gastric. The ingredients are mild and natural based.
If the back pain is caused by systematic pain from any joints then Tamagosamin would help. If it's general back pain, we afraid it won't help.
Yes. Tamagosamin is supplement for knee Joint pain and other back bone joints as well. As long as it is caused by Osteoarthritis will do.
There is no adverse side effect being documented. We only advise people who have seafood protein allergic to take precaution, it might contains seafood protein traces since part of the ingredient is extracted from sea shell.
We have no reported cases of acid reflux after taking Tamagosamin even before food. If you really concern, you could try one tablet before food first, then two tablets after food. Increase the doses on the next day if it's okay for you on the first day. We would also suggest you to seek for medical professional advises if you have specific concern that we're not known.
The effectiveness of Tamagosamin has been scientifically proven and clinically tested, and acknowledged by more than 60k regular customers from Japan (increasing) and gradually in our region.
Tamagosamin is suitable for most age groups. But we do not recommend it for children as it's in tablet form
Tamagosamin is in small tablets form (300mg per tablet)
It is very mild sweetness in taste.
Tamagosamin is formulated based on natural ingredients, it should be safe for breastfed mum. Should you have any concerns, we would recommend to seek for medical professional advices.

PINK PHENON

30 sachets in total.
It will depend on your current skin condition, if you already have a fairly good skin, one sachet will be sufficient to further refine your skin tone. For max effectiveness, we recommend 2 sachets a day for first month, or until you have achieved your desired outcome before reduce it to once a day.
There is no documented side effect so far as the ingredients are natural based (unless you've specific allergic that we don't know of).
It would be 100mg of Cerepron in each sachet.