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Unless otherwise specified for other returns. Iyashino shall refund you your payment if you decide to cancel your orders within twelve (12) hours after your order has been confirmed and prior to shipment except for the transaction fees charged which is non-refundable. Once your order has been shipped, cancelling is not allowed. In such event, the return policy (as below) is applied.
Iyashino will be happy to accept any returns* should any mistakes have been made with your orders. Proof of purchase is required, and the products should be in its original condition (i.e. unopened and fully sealed condition) due to the nature of the products.
However, if you received an incorrect product, we will make a replacement of your product or fully refund your payment, at your choice with no additional cost.
Money Back Policy
The VISION of Iyashino is to translating science into care for people in need. And we are 100% confident with our science and stand behind our beliefs, hence we offer a full money back guarantee if your purchases are not suitable for your condition. Simply make a return request by filling up our online form with Subject: Returns; Details: Order # and others mandatory fields. We will then send you a refund form and return instruction via email. We will refund the purchase price of the product(s) once the following conditions have been met. Money Back Guarantee is valid for purchases within Singapore and Malaysia ONLY. Claim for refund must be made within 15 days of the purchase date. Return must include the unused portion with all of its original packaging, attached with a refund form. You must provide the original purchase receipt (copies not accepted). Purchase must be made from www.iyashino.com (Iyashino Online Store). Refund does not include any postage or freight charges you may have incurred when purchasing this product or sending it back to us for your claim*. Maximum refund will not exceed the recommended retail price of the product on date of purchase. If you have concerns about the product, check out the FAQs or fill out our online enquires form.
* Any returns, exchanges or refunds should be made within 14 days of receiving yours products, and may attract postage (depending on location) and a 5% of the handling fees. Once you’ve filled out the “return” request in our “Contact Us” page, one of ours team members will be in touch with you.