PRODUCT QUALITY ASSURANCE
Yes, Iyashino is 100% committed to product safety. Our products are manufactured in an ISO 22000・2005 accredited facility. The product quality has been assured and approved by various laboratory tests, including Physicochemical Test, Microbial Test, Formulation Test. Not to mention, hundreds of thousands of our eminent products –Tamagosamin & TamakotsuBP, have been sold and approved by our loyal customers in Japan over the years.
Iyashino is proud to provide the best quality products in its category through a secure online shopping experience. Below we have provided an easy step by step guide to our online store:
Once you have chosen a product in which you would like to purchase, simple key in the quantity or use the ‘up’ or ‘down’ arrow steps to select your quantity. Click “Add to Cart”, this will add your selection to your shopping cart. Please note this does not commit you to buying the item. Once you have items in your cart you can continue to add, edit or remove items before proceeding to ‘Check Out’.
Done with your orders? If you are not already currently viewing your cart click “View Cart” at the top right of the page. Once in your shopping cart, you can review and make changes to your orders.
*IF you make any changes, click on the “Update Cart” to reflect your changes.
Once you’re happy with your orders, simply click on “Proceed to Checkout”. In checkout page, if you are our loyal returning customer, please login using the returning customer link (If you are not already login in). All information should be pre-filled as your previous orders.
For new customer, simply complete billing details form, and check on “I’ve read and agree to the Terms & Conditions” and check on “Create an account” if you wish to create an account with us and allow us to send you the product update, newsletters or promotion material via email.
*Should you wish to send the product as gift to someone you love or care about. Simply check “Ship to a different address” option, a new shipping information field will appear for you to fill.
Final step, submitting your orders. Once you have completed all the fields, simply select a payment method that you comfortable with and follow the prompt or payment instruction. Depending on your choice of payment your orders should be posted within 2-3 days. Instant payments such as PayPal or credit card payments your orders will be dispatched within the first 24 hours of the working day.
Once your orders have been confirmed, you should receive an order confirmation email from us. A dispatched email will be sent to you once your orders have been sent. Thanks for shopping with Iyashino Online Store, we trust you have a pleasant shopping experience.
If you encounter any problems while ordering online, please kindly contact us by using our Contact Us form. We will response your queries within next 24 hours.
At Iyashino we strive to accommodate for all customers providing a range of secure payment options. These include:
- Various major credit cards (Master, Visa, Debit cards & e-banking)
When shopping with Iyashino, we always try to provide the best experiences for our value customers. Therefore, we are please to offer FREE SHIPPING for all online orders over S$75 or RM200 or USD$55. A flat S$5 (Singapore) or RM7 (Peninsular Malaysia) or RM10 (East Malaysia) or USD$10 (Worldwide) shipping cost is applied for all other orders.
- Singapore - Flat rate S$5, orders above S$75 free shipping
- Peninsular Malaysia - Flat rate RM7, orders above RM200 free shipping
- East Malaysia - Flat rate RM10, orders above RM200 free shipping
- Worldwide (Australia, Canada, China, HongKong, America & Others) - Flat rate USD$9, orders above USD$55 free shipping
All orders will be processed and shipped at the same day if order confirmation is received by 11am (UTC+08:00) of any working days (Monday – Friday, excluding public holidays). All other orders that placed after 11am will be processed next working day. For order placed during non-working days (Saturday, Sunday & Public Holidays), the order will be processed next working day. A shipping detail including tracking number will be sent to your email once your order has been dispatched. Shipping time may vary depending on your location. Delivery to metropolitan areas will usually take 2-4 working days, for sub-urban areas (including East Malaysia) and worldwide shipment please allow up to 5-7 working days.
At current, orders can be shipped to following countries. Please note that we do not ship to P.O. Box address.
- Australia (limits to 3 months consumption per shipment, 15 months of consumption per person per calendar year)
- Hong Kong
- Other countries (may subject to customs clearance and import permit, please check with your country customs or contact us at [email protected].
CANCELLING & RETURNS
Iyashino will be happy to accept any returns* should any mistakes have been made with your orders. Proof of purchase is required, and the products should be in its original condition (i.e. unopened and fully sealed condition) due to the nature of the products.
However, if you received an incorrect product, we will make a replacement of your product or fully refund your payment, at your choice with no additional cost.
* Any returns, exchanges or refunds should be made within 14 days of receiving yours products, and may attract postage (depending on location) and a 5% of the handling fees. Once you’ve filled out the “return” request in our “Contact Us” page, one of ours team members will be in touch with you.
You agree that the personal information we collect from you will be used and or shared within our corporate group and to third parties for one of the following purposes:
- To deliver products that you purchase from our website.
- To inform and update you on the delivery of the product and for customer support purposes;
- To provide you with relevant product information;
- To process your orders and to provide you with the services and information offered through our website and which you may request;
- To allow us to administer your registered account with us;
- To conform to legal requirements or comply with legal process;
- To verify and carry out financial transactions in relation to payments you may make online. For example, payments that you make through our website will be processed by eGHL (www.e-ghl.com).
The personal information we collect may include following detail:
- Telephone Number
- Mobile Number
- Delivery Address
- Billing Address
- Email Address