PRODUCT QUALITY ASSURANCE 

Yes, Iyashino is 100% committed to product safety. Our products are manufactured in an ISO 22000・2005 accredited facility. The product quality has been assured and approved by various laboratory tests, including Physicochemical Test, Microbial Test, Formulation Test. Not to mention, hundreds of thousands of our eminent products –Tamagosamin & TamakotsuBP, have been sold and approved by our loyal customers in Japan over the years.

ORDERING

Iyashino is proud to provide the best quality products in its category through a secure online shopping experience. Below we have provided an easy step by step guide to our online store:

Step 1

Once you have chosen a product in which you would like to purchase, simple key in the quantity or use the ‘up’ or ‘down’ arrow steps to select your quantity. Click “Add to Cart”, this will add your selection to your shopping cart. Please note this does not commit you to buying the item. Once you have items in your cart you can continue to add, edit or remove items before proceeding to ‘Check Out’.

Step 2

Done with your orders? If you are not already currently viewing your cart click “View Cart” at the top right of the page. Once in your shopping cart, you can review and make changes to your orders.

*IF you make any changes, click on the “Update Cart” to reflect your changes.

Step 3

Once you’re happy with your orders, simply click on “Proceed to Checkout”. In checkout page, if you are our loyal returning customer, please login using the returning customer link (If you are not already login in). All information should be pre-filled as your previous orders.

For new customer, simply complete billing details form, and check on “I’ve read and agree to the Terms & Conditions” and check on “Create an account” if you wish to create an account with us and allow us to send you the product update, newsletters or promotion material via email.

*Should you wish to send the product as gift to someone you love or care about. Simply check “Ship to a different address” option, a new shipping information field will appear for you to fill.

Step 4

Final step, submitting your orders. Once you have completed all the fields, simply select a payment method that you comfortable with and follow the prompt or payment instruction. Depending on your choice of payment your orders should be posted within 2-3 days. Instant payments such as PayPal or credit card payments your orders will be dispatched within the first 24 hours of the working day.

Step 5

Once your orders have been confirmed, you should receive an order confirmation email from us. A dispatched email will be sent to you once your orders have been sent. Thanks for shopping with Iyashino Online Store, we trust you have a pleasant shopping experience.

If you encounter any problems while ordering online, please kindly contact us by using our Contact Us form. We will response your queries within next 24 hours.

IF you have a valid voucher (not expired or used) with “Coupon Code”, simple key in the code in the “coupon code” space in “checkout page” and click apply coupon. A new subtotal should be recalculated according to the nature/value of the coupon. Please note that only a valid coupon can be applied for each new transaction. Terms & Conditions applied.

PAYMENT OPTIONS

At Iyashino we strive to accommodate for all customers providing a range of secure payment options. These include:

  • Various major credit cards (Master, Visa, Debit cards & e-banking)
  • Paypal
There are two options you could choose from, the easier one is using our online store, the eGHL payment is connected to various local bank e-banking system such as CIMB click, Maybank2U and etc, your bank is most likely there. If your bank is not listed, then you would need to manually bank in (either to bank to online transfer), we will give you the Iyashino bank details and instruction to place to order.

SHIPPING POLICY

When shopping with Iyashino, we always try to provide the best experiences for our value customers. Therefore, we are please to offer FREE SHIPPING for all online orders over S$75 or RM200 or USD$55. A flat S$5 (Singapore) or RM7 (Peninsular Malaysia) or RM10 (East Malaysia) or USD$10 (Worldwide) shipping cost is applied for all other orders.

  • Singapore - Flat rate S$5, orders above S$75 free shipping
  • Peninsular Malaysia - Flat rate RM7, orders above RM200 free shipping
  • East Malaysia - Flat rate RM10, orders above RM200 free shipping
  • Worldwide (Australia, Canada, China, HongKong, America & Others) - Flat rate USD$9, orders above USD$55 free shipping

All orders will be processed and shipped at the same day if order confirmation is received by 11am (UTC+08:00) of any working days (Monday – Friday, excluding public holidays). All other orders that placed after 11am will be processed next working day. For order placed during non-working days (Saturday, Sunday & Public Holidays), the order will be processed next working day. A shipping detail including tracking number will be sent to your email once your order has been dispatched. Shipping time may vary depending on your location. Delivery to metropolitan areas will usually take 2-4 working days, for sub-urban areas (including East Malaysia) and worldwide shipment please allow up to 5-7 working days.

At current, orders can be shipped to following countries. Please note that we do not ship to P.O. Box address.

  • Singapore
  • Malaysia
  • Australia (limits to 3 months consumption per shipment, 15 months of consumption per person per calendar year)
  • Canada
  • China
  • Hong Kong
  • USA
  • Other countries (may subject to customs clearance and import permit, please check with your country customs or contact us at [email protected]
Unfortunately we're not able to perform COD at this stage. Our online payment account has been strictly assessed and verified by financial institution. Your payment via credit card is always protected if something wrong with your order.

CANCELLING & RETURNS

Unless otherwise specified for other returns. Iyashino shall refund you your payment if you decide to cancel your orders within twelve (12) hours after your order has been confirmed and prior to shipment except for the transaction fees charged which is non-refundable. Once your order has been shipped, cancelling is not allowed. In such event, the return policy (as below) is applied.

Iyashino will be happy to accept any returns* should any mistakes have been made with your orders. Proof of purchase is required, and the products should be in its original condition (i.e. unopened and fully sealed condition) due to the nature of the products.

However, if you received an incorrect product, we will make a replacement of your product or fully refund your payment, at your choice with no additional cost.

* Any returns, exchanges or refunds should be made within 14 days of receiving yours products, and may attract postage (depending on location) and a 5% of the handling fees. Once you’ve filled out the “return” request in our “Contact Us” page, one of ours team members will be in touch with you.

The VISION of Iyashino is to translating science into care for people in need. And we are 100% confident with our science and stand behind our beliefs, hence we offer a full money back guarantee if your purchases are not suitable for your condition or you are not satisfied with the product(s). Simply make a return request by filling up our online form with Subject: Returns; Details: Order # and others mandatory fields. We will then send you a refund form and return instruction via email. We will refund the purchase price of the product(s) once the following conditions have been met. Money Back Guarantee is valid for purchases within Singapore and Malaysia ONLY. Claim for refund must be made within 60 days of the purchase date. Return must include the used and unused portion with all of its original packaging, attached with a refund form. You must provide the original purchase receipt (copies not accepted). Purchase must be made from www.iyashino.com (Iyashino Online Store). Refund does not include any postage or freight charges you may have incurred when purchasing this product or sending it back to us for your claim. Maximum refund will not exceed the recommended retail price of the product on date of purchase. If you have concerns about the product, check out the FAQs or fill out our online enquires form.

PRIVACY PROTECTION

You agree that the personal information we collect from you will be used and or shared within our corporate group and to third parties for one of the following purposes:

  • To deliver products that you purchase from our website.
  • To inform and update you on the delivery of the product and for customer support purposes;
  • To provide you with relevant product information;
  • To process your orders and to provide you with the services and information offered through our website and which you may request;
  • To allow us to administer your registered account with us;
  • To conform to legal requirements or comply with legal process;
  • To verify and carry out financial transactions in relation to payments you may make online. For example, payments that you make through our website will be processed by eGHL (www.e-ghl.com).

 

The personal information we collect may include following detail:

  • Name
  • Telephone Number
  • Mobile Number
  • Delivery Address
  • Billing Address
  • Email Address
We employ certain security measures, such as encryption where appropriate. We also take appropriate steps to ensure that your information is treated securely.
We reserve the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website. You should check this Policy each time you access our website so as to be aware of the most recent applicable version of the Policy.
If you are not satisfied with the way in which we handle your enquiry or complaint, please don’t hesitate to contact us.