This site is owned and managed by www.iyashino.com. Please read the following carefully as it contains terms and conditions that are part of your agreement with www.iyashino.com in the event that you proceed with a purchase. The use of this site is governed by the terms and conditions set out herein and by proceeding with a purchase using this site, you shall be deemed to accept these terms and conditions.
Kindly check through your shopping cart and ensure that the item(s), and quantity are accurate prior to carting them out as we will not be able to change your orders once it has been processed.
Prices displayed are in either Malaysia Ringgit (RM), Singapore Dollar (SGD) or US Dollar (USD) and are subject to change without notice. www.iyashino.com has used geo IP detection to determine the currency in your area. The currency may not be 100% accurate, we encourage you to confirm your local currency i.e. Malaysia (RM), Singapore (SGD) and International (USD) before placing the order.
*Products colors may differ mainly due to colour calibration of individual's computer and it might appear brighter/darker in reality due to strong studio lighting used.
Payment for orders can be made by bank deposit, PayPal or credit card. Goods will only be dispatched upon receipt of full payment for the cost of purchase and delivery charges.
* At the moment we are still accepting offline payment (ATM TRANSFER). There will be no reservation, kindly email us at [email protected] for time extension and orders will be automatically be cancelled if payment is not received within this stipulated time frame. www.iyashino.com will not be accountable for the delays caused by insufficient payment details provided. Kindly provide payment receipt once payment made by ATM/Manual banking,we will not entertain any payment without ATM receipt/printscreen. Cancelled orders cannot be reserved and www.iyashino.com will not be held liable if the payment details are not provided for this time frame.
In the event where we're unable to verify payments, www.iyashino.com would require assistance of the customers to process the order as quickly as we can.
* All orders are processed within 1-2 working days upon verification if payment. Our pick up service by courier services is carried out during working hours, Monday- Friday at 2-4 pm, excluding weekends and local public holiday (Malaysia). Kindly track your order with the relevant courier service company by using the tracking number which will be provided in your account at www.iyashino.com.
Track your parcel at:
- Pos Laju Malaysia
* www.iyashino.com is unable to make any amendment or combine orders which were separately made once they have been confirmed. Kindly ensure that the correct address,size and colours have been inputted prior to making payment.
All reasonable efforts to deliver your order will be made by www.iyashino.com However, customers are responsible to have someone at the delivery address to receive delivery and sign for the same. www.iyashino.com shall not be responsible for delivery being received by unauthorised persons. Any cost for re-delivery will be passed to the customer if the delivery address is unattended at the time of delivery.
If for any reason www.iyashino.com is unable to dispatch goods within 14 days from date of order, www.iyashino.com will contact the customer and advise the expected dispatch date. Should this be unsuitable to the customer, www.iyashino.com will offer either a full refund of the monies paid or suggest an alternative product.
Any damage or loss to the goods during carriage or delivery to the nominated address of the customer will not be the responsibility of www.iyashino.com and there will be no refunds.
INCORRECT ITEM(S) RECEIVED
All exchanges have to be mailed back to us within 5 working days from the day the parcel was delivered.
We truly apologize for sending/mailing you the incorrect item. Please take a snapshot or provide us the details/name of the wrong item received and email us directly at [email protected] We will reimburse for additional postage/shipping fees incurred.
An exchange will be made if the item(s) sent to you is incorrect, we will reimburse the postage charges for wrong item(s) sent to customer. There is strictly no cash refund unless the exact same piece/size is Out Of Stock,
* Exchange can only be done if the item(s) is in its original condition ( tag intact, unworn, unwashed or unaltered, completely free of fragrance). We will take approximately 5 working day to process.
DEFECTIVE ITEM(S) RECEIVED
All exchanges have to be mailed back to us within 5 working days from the day the parcel was delivered
We apologize for sending/mailing you a defective item. Please take a picture of the defected area and email us at [email protected]
An exchange will be made if the item(s) send to you is defected. We will reimburse normal postage for defected /wrong item(s) send. There is strictly no cash refund unless the exact same piece is Out Of Stock.
RETURN AND REFUND
All items sold are not refundable or exchangeable. In the event of damaged, missing or incorrect goods received, these matters must be reported to www.iyashino.com within 48 hours of receipt. This can be done via email to [email protected] and your email will normally be replied within 24 hours from the receipt of your email.
In the event that incorrect goods are delivered, www.iyashino.com shall have no responsibility to replace the same in the event that the goods are removed from their packaging. Further, usage of any goods in any way, as determined at the discretion and the sole opinion of an appropriate www.iyashino.com employee shall void any claims that incorrect goods have been delivered. Any delivery charges paid earlier are not refundable.
The customer is responsible for any freight and insurance charges involved in returning the goods back to www.iyashino.com Please pack the return goods properly to ensure that the goods do not get damaged in transit and register/insure them if sending by post. www.iyashino.com will not be responsible for any loss or damaged goods returned for exchange. www.iyashino.com will be responsible for the freight and insurance charges involved in returning the goods back to the customer.
www.iyashino.com does not manufacture the products which are offered for sale in this website. Thus, www.iyashino.com does not offer product warranty, but simply extends the manufacturer's standard warranty, if any. If you wish to obtain information regarding the manufacturer's warranty before ordering, please e-mail us at [email protected]
www.iyashino.com does not claim any legal interest in trademarks, logos, or other intellectual property, other than that of its own “www.iyashino.com” logo and brand.
www.iyashino.com will make a reasonable effort to ensure that shipping information, product price(s), product description(s) and other information on this site is correct. However, www.iyashino.com cannot guarantee the accuracy of the information and makes no warranties or representations as to its accuracy. www.iyashino.com will not be liable for any loss or damage of any kind arising from the use of this site, including without limitation, direct, indirect, incidental, punitive and consequential loss or damage.
You agree to indemnify and hold www.iyashino.com, its partners and employees, harmless from any loss, liability, claim or demand, costs or expenses of any kind, including attorney's fees and/or other fees or expenses, made by any third party due to or arising out of your use of this website.
www.iyashino.com does not have control of and cannot guarantee that any content on third party links from this website will be safe from viruses, inaccurate information, or inflammatory material.
www.iyashino.com may withdraw items from sale and alter prices, products and or details of product specifications at its discretion and without notice. www.iyashino.com reserves the right to change these Terms & Conditions at any time and without notice. All changes are effective upon posting at this website.
Please also take note that actual colours of the products appearing on your monitor may differ according to your monitor's settings. These terms and conditions should be read with the other terms and conditions applicable to the use of this web site.
TESTIMONIALS & REVIEWS TERMS & CONDITIONS
Iyashino Group (Iyashino) may use testimonials and/or product reviews in whole or in part together with the name and region of the person submitting it.
Testimonials may be used for any form of activity relating to Iyashino’s products and services, in printed and online media, as Iyashino Group in their absolute discretion thinks fit.
Iyashino reserve the right to correct grammatical and typing errors, to shorten testimonials prior to publication or use, and to review all testimonials prior to use.
Iyashino shall be under no obligation to use any or any part of any testimonial or product review submitted. By submitting a testimonial or product review under these Testimonial terms and conditions of submission you agree, give permission for and hereby grant any necessary licence so that Iyashino may publish and/or reproduce any part of the testimonial on the Customer Reviews and Testimonials pages of the Iyashino website and/or in any other. Incentive (i.e. prize, store credit or free product) is redeemable if only the testimonials and/or product reviews have been verified to be usable, authentic and relevant to Iyashino’s products.
If you submit a testimonial, you are confirming that you have read, understood and agree these terms and conditions in full. If you disagree with any part of these terms and conditions, do not submit a testimonial.